A series of creative improvements
11 A series of creative improvements in the sales process that enhance the customer experience is known as
relationship modeling Qcustomer-oriented sales C:. transactional selling
12 Conveying interest and understanding is the objective of which active listening component?
Evaluating (1) Interpreting (:)Responding °Sensing
13 Which of the following is true with respect to negotiations in foreign cultures?
German buyers are unlikely to look you in the eye
It is sometimes advisable to become antagonistic during negotiations Business rituals are largely the same across cultures
Different cultural expectations can cause miscommunication
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