A series of creative improvements

A series of creative improvements

11 A series of creative improvements in the sales process that enhance the customer experience is known as

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Ovalue-added selling

relationship modeling Qcustomer-oriented sales C:. transactional selling

12 Conveying interest and understanding is the objective of which active listening component?

Evaluating (1) Interpreting (:)Responding °Sensing

13 Which of the following is true with respect to negotiations in foreign cultures?

German buyers are unlikely to look you in the eye

It is sometimes advisable to become antagonistic during negotiations Business rituals are largely the same across cultures

Different cultural expectations can cause miscommunication

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