Anthony is a purchasing agent for a hospital
23 Anthony is a purchasing agent for a hospital One day the hospital receives a shipment from one of its suppliers with several items missing Anthony calls the supplier and talks to a customer service representative who is very friendly and helpful_ Anthony calls the supplier again the next day but talks to a different customer service representative_ This customer service representative is not as friendly and not as helpful Which of the following describes the problem the supplier has with customer service?
:The second customer service agent needs more training
oCustomer service people are hard to train
The quality of the service provided is inconsistent across customer service agents 0 The first customer service agent set an unrealistic expectation
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