BUS 322 QUIZ 4

  Question 1 

A personality type that tends to be resistant to distress is a(n) ________.

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overdependent personality

Type A personality

counterdependent personality

hardy personality

Question 2 

The adverse psychological, physical, behavioral, and organizational consequence that may occur as a result of demanding events is known as ________.





Question 3 

Costs associated with absenteeism, tardiness, strikes, work stoppages, and turnover are known as ________.

performance decrements

participation problems

unrealistic job interview problems

intrarole conflicts

Question 4 

The ________ approach to stress suggests that stress occurs when an external, environmental demand upsets an individual’s natural steady state balance.



cognitive appraisal


Question 5 

The most notable self-imposed personal demand is probably:

child rearing.


civic duties.

being a perfectionist.

Question 6 

Three direct costs of organizational distress include:

participation problems, performance   decrements, and compensation awards.

functional turnover, high   performance, and compensation awards.

functional turnover, increased   production quality, and compensation awards.

performance variation, participation   problems, and compensation awards.

Question 7 

In the context of stress prevention management, most organizational prevention is:





Question 8 

The unconscious preparation to fight or flee that a person experiences when faced with any demand is known as ________.





Question 9 

Job redesign, goal setting, and career management are used as stress prevention management techniques in the ________ stage.





Question 10 

In the context of individual stress prevention management, learned optimism is:

a secondary individual stress   prevention method.

the planning and prioritizing of   tasks.

distracting oneself from pessimistic   thoughts.

is a strong Type A personality   characteristic.

Question 11 

Task demands include all of the following except:

sexual harassment.

lack of control.

work overload.


Question 12 

Psychosomatic disorders:

are a form of burnout.

are a form of rust-out.

are physical ailments that begin in   the mind.

can always be traced to the work   situation.

Question 13 

The Yerkes-Dodson law suggests that the relationship between stress level and performance arousal is:


linear and negative.


dependent on the person.

Question 14 

The two major categories of “role stress” at work include:

lack of control and role overload.

role conflict and role ambiguity.

new technologies and role overload.

role overload and ethical conflict.

Question 15 

The stage in preventive stress management designed to heal individual or organizational symptoms of distress and strain is called:

primary prevention.

secondary prevention.

tertiary prevention.

job redesign.

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