Topic Introduction and Summary: Include: 1. An explanation to what research shows regarding customer perception of health care over the past 5 years. 2. An introduction to the topic and its significance to customer service or consumerism in allied health care. 3. What does the research forecast as the trends, for the next 5 years, to better meet consumer needs? Methodology: Provide an overview of the scope of the study in the chosen article by explaining data collection and where to find the data. Describe the process used to determine the validity and reliability of the research findings to support evidence-based practices. Results: Differentiate between the qualitative and quantitative aspects of the data described in the article in terms of descriptive statistics, inferential statistics, or both. Determine if you have enough information to make a decision on the effectiveness of the study? Conclusion: Summarize your findings of the research as it relates to where we are in health care delivery today. What actions to you see that need to take place to meet the future needs of health care delivery? Assignment Requirements: Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is required. This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are required to submit this assignment to Turnitin
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