Learnscape Simulation: Customer SatisfactionThe Chief Executive Officer of Bright Road Health Care System wants to improve patient care survey results in the urgent care facilities within the Health Care System. The perceived quality of service is the lowest rated area on the survey. As a Change and Process Management consultant, you will work with the Director of Quality Improvement of the Health Care System to analyze the current structure, process, and outcomes of the urgent care facilities. Based on the information gathered, you will provide current quality improvement data and make a recommendation for improvements.You will work through the scenario, submit your recommendation and then upload it to this assignment as a word document. Remember, you can use the notes you’ve taken throughout your interviews. Be sure to back up your recommendation with the analysis of the information gained from the staff.Scenario Overview:Your work for this assessment is based on a Learnscape interactive scenario. The Chief Executive Officer of the Health Care System wants to improve patient care survey results in the urgent care facilities within the Health Care System. The perceived quality of service is the lowest rated area on the survey. As a Change and Process Management consultant, you will work with the Director of Quality Improvement of the Health Care System to analyze the current structure, process, and outcomes of the urgent care facilities. You will provide current quality improvement data, and make a recommendation for improvements. As part of your role, you will design a recommendation for improvement. Your recommendation must be submitted as a paper with APA format. See the key concepts to include below and this APA sample template for this paper: aHSA1117Module1APATemplate.docx aHSA1117Module1APATemplate.docx – Alternative Formats
Directions:Access the Learnscape Toolwire Lab “Customer Satisfaction”. Progress through scenes 1-6 and respond to all prompts. Based on the information you gathered from the meetings in the scenario and your outside research using academic and credible sources, provide the current quality improvement data and make recommendations for improvement. You can use the notes you have taken throughout your interviews. It is important to back up your recommendation with the analysis of the information gained from the staff. Your recommendation will be submitted in an APA paper format. Your sources should back credible and academic ones and up or support your points. Your recommendation should be written at a high level.Review the rubric so you know the expectations for this project. Your recommendation should be comprehensive and include the specific areas found in the rubric.Address the following key concepts as you write your recommendation:
You are submitting an analysis and this includes a problem statement, factual summary, options for resolution, and recommended specific actions for the facility. Your analysis and recommendation must be written using APA format for a paper.
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