Factors that Prolong Waiting Time

Factors that Prolong Waiting Time

Waiting and availability are important concerns from a customer service perspective. This is also true from an internal customer service perspective. Groups within an organization that depend on each other come to expect a certain level of performance in relation to having

Consider a situation when a group within your chosen organization was unable to deliver in meeting the expectations of a ‘customer’ group in providing a needed product, resources, or service in a timely fashion ( … or consider a potential situation where this could happen).

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In a 2- to 3-page paper, excluding the title page and references, describe the scenario and the ramifications to the ‘customer’ group and the organization. Identify and discuss any of the following “8 factors [that] make the wait seem longer” (Rubin, n.d.) listed below that apply to the situation. Make sure you provide some insight as to how the item(s) below applied to the scenario. Provide some insights as to what can be done from an internal customer service perspective to maintain good internal customer relations when an internal service provider cannot deliver according to expectations

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