MGT WK 4 Discussion: Customer Service Experience with KFC

MGT WK 4 Discussion: Customer Service Experience with KFC

Consider an organization where you do business. This could be a retailer, airline, online business, or any organization that is of interest. Discuss your customer service experience with that organization and how the company might improve that experience by measuring the customer experience. What metrics should they measure and how would they go about obtaining the information?

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