What is the relationship between demand management
What is the relationship between demand management, order management, and customer service? Define and describe the order cycle. Why is it considered an important aspect of customer service?
· What is customer profitability analysis and how might it be used in logistics? Define and explain how organizations might engage in benchmarking. What is meant by service recovery? How is it relevant to logistics?
· Discuss the order delivery stage of the order cycle. Define order triage and explain how it can affect order processing. What is pick-to-light technology, and how can it improve order picking?
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