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The Importance of Effective Communication Skills in the Workplace

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1. Introduction

What makes successful communication? Well, I think we all agree that successful communication consists of greeting others, questioning and listening to what the other person has to say, and discussing. An effective communicator focuses on clearly stating what he or she wants to say and makes sure that the other person is listened to and understood. In an effective communication, it is demonstrated that the basic rules and conventions of speech are followed. An effective listener focuses on what the other person wants to say and makes sure that he or she is listened to and understood. An effective manager should be able to effectively motivate and maintain satisfactory personal relationships with the manager’s subordinates, peers, and supervisor. Effective managers are capable of handling stress and other business atmospheres and can easily build and maintain effective communication. Some communication projects, such as comments from the manager and employees, face communication problems and misunderstandings.

The ability to communicate is vital in any working environment. Whether it is discussing the features and benefits of a particular product, persuading a client to make a purchase, or discussing the implementation of a new contract, successful communication is vital to your success in the workplace. This page is intended to explain to you what makes successful communication, how successful communications are effective, and what positive products are likely to result from successful communications.

2. Benefits of Effective Communication

By effectively communicating the goals, objectives, plans, and expectations of their organizations to their staff, managers can help their staff understand how they can play a role in the achievement of company goals and objectives, thus being more involved in its successful completion. When employees feel that they are involved in the decision-making process, and they have knowledge of how their contributions can affect work/workplace changes, they are more likely to experience a better work relationship with their managers. As a result, they are more likely to have a sense of freedom and fulfillment that accompanies increased levels of job/skill satisfaction. This ultimately results in employees staying longer with their organization and lower turnover rates in the workplace.

Effective communication can boost employee morale. When employees know what is expected of them, and they understand their role in the project, they tend to take more ownership of it. They know where they are and where they are going, understand the direct impact of their contributions, and derive greater satisfaction from their completed work. When clear lines of communication are open between employees and management, communication is also improved at the peer level. This enhances the work culture and helps eliminate misunderstandings that sometimes affect work performance. With improved morale, employees are more likely to go the extra mile and contribute to the organization at a high level.

3. Strategies for Improving Communication

Many companies are taking it very seriously. Thousands of employees of Digital Title are expected to develop their leadership qualities and to communicate more effectively with their peers, supervisors, and subordinates. Certified corporate trainer, Wu, stresses the importance of strong communication skills for organizations, and those who recognize that need: “will go far because when they can effectively communicate their value, they enhance their productivity.” To help improve communication skills, Wu says Digital offers its employees training courses in e-mail protocol, meeting leadership, and public speaking. At Blue Cross Blue Shield of Florida, employees are required to take an advanced communication class where they will complete an original work to flesh out their class discussion and communications, with the program focusing on persuasion, understanding personality traits, and emotional intelligence, among other areas. Blue Cross Blue Shield assigned employees to complete daily readings during the first months of training to establish the importance of goal-setting and strategic planning before expectations in their leadership roles. Employees participated in a three-day training led by Blue Cross Blue Shield in the second month of their career during which staff completed a case study, leadership series, and the development of another original work. Upon graduation and the presentation completion, team members were using exercises designed to help their communications.

The importance of effective communication skills in the workplace is substantial. There is substantial evidence of the importance of workplace communication, and many researchers have empirically demonstrated that effective workplace communication is significantly correlated with increased job performance, job satisfaction, and organizational commitment. Workplace relationships can have significant effects on the overall effectiveness of an organization, and poor communications can undermine those relationships. When expectations are not communicated, or are unclear, individuals develop misunderstandings, disappointment, and conflict. Many companies tout themselves as “good communicators,” yet vice-presidents do not inform managers regarding new procedures, or managers fail to tell employees about policy changes. Instead, they assume that personnel are informed simply because they hold certain job positions. Like most human resource traits, effective communication within a business is not something that will just happen – it needs to be developed and maintained. Given today’s high-tech, computer-oriented business world, the need to focus on humans and their communication patterns becomes even more important. Companies that have already encouraged or investigated training in communication have reported both qualitative and quantitative improvements in their organizations. Improved communication skills have been shown to provide immediate and measurable results in such critical areas as team problem solving, conflict resolution, supervision, and other work-related decisions. Clearly, no business can afford not to become as proficient as possible in this vital human resource skill. In their book, “The New Leadership Paradigm,” Pring and Team advocates have urged corporate executives to develop and master the fine art of communication in order to promote organizational effectiveness.

4. Barriers to Effective Communication

Physiological, Emotional, and Cultural Barriers to Effective Communication: Another common barrier to effective communication is physiology. Physical discomfort can lead to a lack of interest in the conversation or a change in the subject of discussion. In order to become effective communicators, it is important for business professionals to make an assessment of their emotional state and that of those with whom they are speaking. In the same manner, our feelings can be a great barrier to communication. When business professionals are excited or nervous, it is easy for them to speak faster than usual, forget what they are trying to say, or confuse the words. These physiological and emotional states can lead to a lack of clarity during communication, making it difficult for business professionals to understand what is really being communicated.

It is helpful to understand some of the common barriers to effective communication in the workplace, so that we can avoid them. Some of these barriers and potential solutions are presented in Table 1. These barriers to communication are common in the workplace and are often difficult to avoid. However, by knowing and understanding these barriers, we can develop strategies to avoid them through knowledge and practice. Awareness of these barriers, and how to avoid them, is key for cross-cultural organizational growth. Feedback is essential for success, but it is always necessary to listen to understand, instead of listening just to respond.

5. Conclusion

Improve our understanding of the importance of interpersonal relationships of leaders with their teams so that they could communicate more effectively. Lay a foundation for further research on the communication of today’s leaders. It is important that communication within the organization adds value, that managers put it into practice among employees and their peers, that, in fact, the relevance of verbal and written language and its formal and informal contents starts to be properly acknowledged. Finally, we suggest that the leaders train the employees in the direction of their mutual relationships, motivating each other in promoting effective relationships within the organization, and so, from top to bottom and vice versa, the organization as a whole eventually benefits.

We’ll conclude by saying that developing effective communication skills in diversity has become more important than ever in today’s organization. According to studies, one-third to one half of the best managers are those who are conscious that they are constantly spending time communicating with others, but, on the other hand, the less efficient fractions of the managers could avoid doing the same. Understanding the positive impact of effective communication in the workplace since it is linked with the satisfaction of the employees, and consequently, the retention of these talents has been the focus of this work. In the current era of labor instability and worldwide competitiveness, the generation of conditions of stability and confidence starts to be perceived as an attractive alternative to human resources that seek such stability, promoting an environment that recognizes and values ethical behavior, providing a better emotional climate among the employees and their supervisors, proving that when something is effectively communicated, the positive effects can be an added value to the organization.

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