verizon business plan

verizon business plan

Benefits of Verizon Business Plan

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1. Cost-effectiveness of the Verizon Business Plan

Let’s look at the cost-effectiveness of their business plan. Basically, it’s a question of whether their service is cheaper than what you’d get from other carriers. They assert that the comprehensive features of their business plan mean that it’s more cost-effective in the long run. From my perspective as the guy that’s got to keep the CEO and the sales team with their Blackberries up and running, it’s hard to disagree. Let’s go from the bottom up. For basic priced plans, up to $79.99/month per user, they offer $10 off each month on a one-year contract and $20 off each month for two years. If you’re signing up 5 lines or less, there’s an activation fee of $35/line. From 6-20 lines, the activation fee is waived. It should be noted that the plan does not include unlimited nights and weekends – it’s a business plan after all. This is in comparison to Nextel/Boost or other major carriers, where plans start from $50-60, with the same number of minutes and unlimited nights and weekends offers. Verizon is still trailing behind in this crucial area of pricing and for smaller companies, this requires long-term evaluation of cost compared to functions needed.

2. Enhanced connectivity and network reliability

Imagine going back to your office on a train after a successful client meeting. Now, suppose you remember a query on which you need to take inputs from your subordinate. Used to the versatile benefits of the Verizon wireless systems, you pull out your laptop and call your employee using the Mobile Broadband wireless service. Before selecting the network, VPN access is necessary for you to access your company’s intranet. As the train enters a tunnel, temporarily breaking the connection, the VPN session will remain persistent, thus allowing you to remain connected until you finish your query, regardless of any connection disruptions. Later, when you’ve sorted things out, residing within a Verizon BroadbandAccess or NationalAccess coverage area, you decide to stop by a local satellite office to finish off some work. Here, using the Verizon Wireless Private IP service, you are capable of quickly and securely connecting to your corporate network by plugging your laptop into a PRL connected mobile phone, which now acts as a wireless modem. During the afternoon, a severe thunderstorm knocks out power to your office, so your colleagues grab their laptops and head to a Wi-Fi enabled café to continue working. Using the Verizon Wireless service combined with the Wi-Fi hotspot, a secure connection is made to your corporate intranet using the Wireless Broadband Access NationalAccess or EV-DO service. Session-dependent applications and corporate email can be accessed just as easily as if you were at home or in the office, thus maintaining business continuity during any work area transition. This is made possible through the recent collaboration to develop a manager for the Verizon service within the Windows XP wireless network connection interface, providing users a deeper understanding and extensive management capabilities for wireless connections on their PC.

3. Advanced features and services

Another feature that can help businesses is IP Trunking. According to Verizon, “Integration of your voice and data network can lead to a significant reduction in communication and network expenses while enhancing the productivity of your business.” This solution connects a PBX to Verizon’s central office using a single, secure Internet Protocol (IP) connection. It can replace your current PRI (PSTN) connection to the central office. IP Trunking provides a cost-effective means for data networking and offers clearer voice quality. It can transmit voice, data, and multimedia using a single network, allowing the ability to share and manage resources across the network. This service is suitable for larger businesses with multiple locations as well as small businesses working from a home office.

Verizon Business is an organization that can offer communication solutions to businesses of all sizes. One of the benefits they provide is the ability to work and stay connected from anywhere. You can access your email, calendars, task lists, and your company’s global address list whether you are in the office or away. Internet access, through a web browser or a WAP device, allows you to work from different locations while staying connected to your company’s network. When you are away, frame Relay enables dedicated access to your company’s local area network (LAN) or public network. By utilizing products and services to extend network and company resources, many mobile professionals can remain in contact with their company. Additionally, small to medium-sized businesses that rely on a simple dial-up connection to the internet or a second phone line can utilize DSL, integrating their voice and data line onto one single line (Verizon Communications, 2008).

4. Dedicated customer support

Top-tier support provides a dedicated account team for the highest levels of support available. Customers are given access to a reporting system and a dedicated phone number for rapid response to emergencies and service changes. Users can access the Customer Center, which serves as the portal to the vast array of online support resources available. Verizon provides customers with the most serious technical issues a remote diagnostic service that saves both time and money. Verizon has recently gone beyond a typical company’s trouble ticket and made their support level agreement available to the public.

Verizon Business: Some customers might shy away from working with a system if they know customer support is not readily available. Being that this is a business account, customer support is a major necessity. Verizon offers a complete range of support options. They include online resources, which consist of downloadable content and tools to assist customers. Online training courses are accessible and customizable for the entire end user’s organization. The Verizon Learning Center offers the ability to shop for, view course descriptions, and register online. Various support levels are designed to give customers the flexibility to choose the right level of support. These levels range from incident-based on mission-critical to 24 hours a day, 7 days a week. Pricing information is readily available for any customer. Verizon also provides access to My Support, an online tool for opening and viewing support requests. Users can easily manage their service requests and comments, and quickly find solutions to problems and questions.

5. Flexible plans and scalability options

With the wide array of enterprise sizes and categories, Verizon acknowledges the fact that no two businesses are the same and thus they will not need the same thing. Verizon’s business plans follow a step-like progression called Business Size Pricing to ensure that your business is only paying for the services and options it needs. These sizes start with 1-4 employees, 5-25, 26-99, 100-1000, and finally Custom Solutions for businesses needing over 1000 employees. Each business size increases the amount of core and advanced services available to the business so that you’ll always know that you’ll be getting the best value for your dollar. Furthermore, the enterprise can change its business size at any time if it feels that it needs more or fewer services and Verizon will only charge the new rate at the next billing cycle. In addition, Verizon’s wide variety of services ensures that there is something for everyone whether your business is a small entrepreneurship or a large corporation. With so many services available, Verizon doesn’t expect you to know what you need from the start. During a 12-month period after the purchase of a product, a business can exchange the product for a different one of equal or lesser value, it just has to pay the difference in the product value. This will ensure that even if your business does not know exactly where it will be in the future, the addition or reduction of services and products will be a painless process.

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